ASSISTANT BANKING CENTER MANAGER - Lexington

SUMMARY

Responsible to supervise, direct and maintain efficient work flow of teller operations at designated branch location.  Required to maintain individual teller drawer and perform various customer service functions.  Plays an important part in developing a sales team atmosphere with all branch personnel with special emphasis on quality customer service and sales motivation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Creates and maintains a friendly and courteous atmosphere in the branch.

Greets all persons as they enter the branch in a friendly, courteous manner.

Works closely with all personnel in resolving customer problems and concerns.

Represents the bank in a sales oriented manner and promotes cross - selling of all bank products.

Exercises the usual authority of a supervisor concerning communication, performance, documentation, discipline, etc.  Conducts annual performance appraisals.

Plans teller's work schedules and training new tellers.

Provides information and explanation of policies and procedural changes that effect the branch operations.

Proficient with Online Banking, Bill Pay, Mobile Deposit, and FXIM.

Assist with maintaining required vault cash, individual drawer limits and bait money in order to operate branch cash needs efficiently.

Requisitions and maintains supplies to efficiently operate branch and service customer needs.

Maintains a cash drawer daily and performs general teller functions.

Assists Tellers with researching cash drawer outages.

Assist with reviews of CTR’s and holds for accuracy prior to sending to assigned areas.

Responsible to verify that all branch work is run through remote scanner, batched and transmitted correctly and efficiently. (If applicable)

Attends monthly supervisor /banking center manager / customer service meetings and other training sessions as required.

Opens and closes deposit accounts when necessary and needed.

Oversees the branch security, assuring all security procedures are followed.

Assist with maintenance and balancing of on-site ATM and coin counter if applicable.

Completes on-line compliance training as required.

Completes four First Line of Defenses courses per year.
 

Receives credit card applications and submits them online for approval.

Must be available to accommodate the scheduled work hours which includes Monday – Saturday.

Performs other duties as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1.  Thorough knowledge of teller operations, policies and procedures with approximately one to three years teller experience.

2.  Thorough knowledge of standard bank deposit products and services.

3.  Ability to run branch on-line scanner and transmit work and train other tellers. (If applicable).

4.  Excellent interpersonal skills and characteristics necessary to interact, communicate and relate to clients and bank personnel effectively.

5.  Supervisory and training skills necessary to guide and direct and train teller staff.

6.  Ability to exercise confidentiality and exercise good judgment in decision making.

7.  Ability to work under pressure and time constraints.

8.  Willing to work at any assigned location.

9.  A positive attitude and team building skills are a necessity.

10. Ability to be a leader and mentor to the Teller staff.

11. Must be available to work on Saturday.

PHYSICAL DEMANDS…  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.