As we near the March 7, 2022, date at which time Citizens Union Bank and German American Bank will officially join together, we want to continue answering your questions.
Q: Do I need to change my routing number?
A: For the vast majority of Citizens Union Bank customers, there is no need to change the routing number to the German American Bank routing number. This means there is no need to order new checks or deposit slips and you can continue using your Citizens Union Bank supply as you normally would. When your supply is depleted, contact us and we'll help you order a new supply. Your direct deposits will continue as usual and automatic drafts that use your account number and routing number will remain unchanged.
A very small number of Citizen Union Bank customers were mailed notification in their Welcome Packet that they have an account number(s) that is changing. If you received this notification, follow the instructions included on the notification. If you have questions, contact us, and we'll be happy to assist you.
Q: I use Citizen Union Bank's Online and/or Mobile Banking. When can I log into German American Bank's Online and/or Mobile Banking?
A: Your German American Bank Online and/or Mobile Banking site will be ready for you to log in starting at 8:00 a.m. eastern on Monday, March 7. Watch your mail on or around February 18 for important information regarding your Online and Mobile Banking access. You will receive two separate mailers, so please watch your mail.
Q: When is Citizens Union Bank's Online Banking and/or Mobile Banking App no longer available to me?
A: The Citizens Union Bank Online and/or Mobile Banking will no longer be available to you after 3:00 p.m. Eastern on Friday, March 4, 2022. We recommend you download any information needed for tax reporting purposes prior to that time. Citizens Union Bank Bill Pay will no longer be available after 5:00 p.m. on Thursday, March 3. You will have access to German American Bank's Bill Pay when you log into Online or Mobile Banking on Monday, March 7.
Q: I have a Citizens Union Bank Debit Card. How long do I continue to use this card?
A: You'll use your Citizens Union Bank Debit Card through 8:00 a.m. on Monday, March 7, then switch to using your German American Check Card. When your German American Bank Check Card arrives in your mail on or around February 23, follow the instructions on the card, then keep it accessible so you can make the switch from your Citizens Union Bank card to your German American Bank card at 8:00 a.m. on Monday, March 7. If you don't receive your card by March 1, 2022, call us and we'll assist you.
We understand that you may have questions or concerns. We encourage you to visit https://germanamerican.com/welcome-citizens-union/ where you can access additional information. You can also visit any current Citizens Union office or call (866)633-4450 and we will be happy to assist you. German American’s Customer Care Team is available to you at (800)482-1314.
Remember, we're joining an organization committed to Customer Service Excellence, just like CUB!