Moving Forward Together
Our Citizens Union Bank team is prepared to help you, our valued customers, as together we join the German American Bank family on Monday, March 7th, 2022. We are excited to make this move together and want to provide you with some valuable information to help make your transition go smoothly.
- Please watch your mailbox for the Welcome Packet! It's full of great information and will answer most of your questions. All primary account holders will receive a packet. Please share the information with other signers on your accounts. The back cover lists a summary of key dates. Keep the packet handy for the next month!
- If you have a Citizen Union Bank debit card, or are an online or mobile banking user, please keep checking your mail for additional information. We are working hard to ensure you have everything you need from German American Bank to access your accounts on Monday, March 7th.
- Our Treasury Management customers can expect mailed information and direct contact from German American Bank Treasury Management professionals. They will walk you through your set up process and provide the needed training to keep you running seamlessly.
- Visit germanamerican.com to access detailed information and answers to frequently asked questions. We know you will have additional questions, so stop in any Citizens Union Bank office or call (866)663-4450. You may also call German American Bank’s Customer Care Team at (800)482-1314. We're joining an organization committed to Customer Service Excellence, just like CUB.
Let's answer a few questions we are hearing now:
Is German American Bank a German bank?
No, it's not. German American Bank is American through and through. The bank was organized in 1910 in a community located in the Ohio Valley Region, Jasper, IN. German-American heritage was prominent in this community, as it was throughout much of this geographic region. German American Bank has embraced the significance of its heritage-based name and today empowers its local teams to celebrate the variety of heritages within the local communities served.
German American Bank was named the "Best Bank in Indiana" by Newsweek in 2021 & 2022. Our combined Citizens Union Bank and German American Bank team is on a mission to make the same impact in Kentucky.
Will the same Citizens Union Bank employees serve me?
You'll be served by many familiar faces, and we'll be adding some new local faces. Our commitment is to serve you with local professionals and Customer Service Excellence.
Will Citizens Union Bank offices operate normal business hours?
Yes! The only day the Citizens Union Bank offices will be closed is Saturday, March 5th. We'll be working hard with the German American Bank team to get your accounts, cards and online and mobile banking ready for you to access at 8:00 a.m. on Monday, March 7th. We'll also transition the signage to German American Bank offices. Other than Saturday, March 5th, it's business as usual.
We'll send you a few more e-mails before we officially join the German American family on Monday, March 7th. You can rest-assured knowing we are committed to serving you with Customer Service Excellence to make this a smooth transition for you and your family.