Front Desk Associate
Job description: FULL TIME
GENERAL RESPONSIBILITIES
- Check guests into and out of hotel in an accurate, efficient and courteous manner
- Efficiently and accurately handles all payments received at the property. this may be in the form of cash, credit card, etc
- Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
- Answer incoming calls within 3 rings with the appropriate greeting.
- Greet guests warmly and perform registration procedures
- Post all charges to guest accounts in an accurate and timely manner. Upon checkout ensure that all charges and collect payment.
- Sell and confirm room reservations using selling techniques and strategies
High school diploma required
Previous customer service experience preferred
Previous front desk experience is a plus
Excellent written and oral skills required
Positive interpersonal skills required
Excellent computer and typing skills required. Excel and Word proficiency is desired
QUALIFICATIONS REQUIRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS REQUIRED
Excellent oral and written communication skills.
Ability to solve problems and think critically.
Ability to convey information effectively.
Ability to work independently.
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
SCHEDULE:
Must have open availability
